Returns & Refunds

Returns & Refunds

Every Halo & Horns piece is printed and finished by hand, one at a time. We want you to love yours. If it isn't right, here is exactly what happens.

Your right to return

You may return any item within 30 days of delivery and we refund everything you paid, including the shipping that was built into the price. The piece should be unworn and undamaged, and we ask you to send it back in its original packaging where you still have it.

Returning part of a larger order

When you buy more than one piece, the discount belongs to the order as a whole, not to any single clip. So if you send back part of an order, we refund what that clip actually cost you: the total you paid, divided evenly across the pieces in it.

An example. Three clips come to $230. A third of that is $76.67, and that is what comes back for one of them. Return two and you get $153.34. Return all three and you get the full $230. We never ask you to hand back a discount you have already had, and the pieces you keep stay at the price you paid.

Changing your mind before it ships

Write to us and we will cancel the order and refund you in full. Production usually begins within 24 hours, so the sooner you tell us the better — but even if your piece is already made, you may cancel before dispatch and pay nothing.

If something arrives damaged or wrong

Tell us within 7 days of delivery and include photographs. We will send a replacement or refund you in full, including all shipping costs, and we will cover the return label. You will never pay for our mistake.

Return shipping

For a change of mind after delivery, return postage is paid by you. For a faulty, damaged or incorrect item, it is paid by us. We recommend a tracked service — until the parcel reaches us, it remains your responsibility.

Customs charges on a returned order

If you were charged import duty on an order you then return, we refund that too. Send us the receipt with your return — you should not be out of pocket for a piece you gave back.

How to start a return

Email hello@thehalohorns.com with your order number and, where relevant, photographs. We reply within one business day and send you the return address and instructions. Please do not send anything back before you hear from us.

When you get your money

Once your return arrives and passes a quick check, we issue the refund within 3 business days. It goes back to the original payment method. Depending on your bank, it appears on your statement within a further 5 to 10 business days.

Not covered

Normal wear, damage from heat or hot water, and items altered after delivery are not eligible. Care is simple: wipe with a soft dry cloth, keep away from direct heat.

Questions

Write to hello@thehalohorns.com. A person answers, usually the same day.