Returns & Refunds
Every Halo & Horns piece is printed and finished by hand, one at a time. We want you to love yours. If it isn't right, here is exactly what happens.
Your right to return
You may return any item within 30 days of delivery and we refund everything you paid, including the shipping that was built into the price. The piece should be unworn and undamaged, and we ask you to send it back in its original packaging where you still have it.
Changing your mind before it ships
Write to us and we will cancel the order and refund you in full. Production usually begins within 24 hours, so the sooner you tell us the better — but even if your piece is already made, you may cancel before dispatch and pay nothing.
If something arrives damaged or wrong
Tell us within 7 days of delivery and include photographs. We will send a replacement or refund you in full, including all shipping costs, and we will cover the return label. You will never pay for our mistake.
Return shipping
For a change of mind after delivery, return postage is paid by you. For a faulty, damaged or incorrect item, it is paid by us. We recommend a tracked service — until the parcel reaches us, it remains your responsibility.
Customs charges on a returned order
If you were charged import duty on an order you then return, we refund that too. Send us the receipt with your return — you should not be out of pocket for a piece you gave back.
How to start a return
Email hello@thehalohorns.com with your order number and, where relevant, photographs. We reply within one business day and send you the return address and instructions. Please do not send anything back before you hear from us.
When you get your money
Once your return arrives and passes a quick check, we issue the refund within 3 business days. It goes back to the original payment method. Depending on your bank, it appears on your statement within a further 5 to 10 business days.
Not covered
Normal wear, damage from heat or hot water, and items altered after delivery are not eligible. Care is simple: wipe with a soft dry cloth, keep away from direct heat.
Questions
Write to hello@thehalohorns.com. A person answers, usually the same day.